Page 3 - RSBPBrochure

CUSTOMER SERVICES

OUR CUSTOMER CARE REPRESENTS:

AVAILABILITY SPEED HELPFULNESS
We are available on the phone, computer Everything related with your requirements We all take care of your supplies that is why
or directly in the field – in order for our is solved as quickly as possible. it is easy for us to understand you. Thanks
reaction to be as fast as possible and you to our knowledge and experience we can
had the least amount of worries with our advise you and help you with correct
supplies. decisions.

WHAT WE OFFER:

PROCESSING OF INPUT REQUIREMENTS – solution of “ATEX” questions
• Creation of fire – technical and explosion characteristics of substances
• Measurements of dust, gas, and vapor concentrations
• Creation of protocol proposals and determination of outside influences
• Measurements of initiation sources
• Determination of risk sources and investigation of practical reasons for explosions

ANALYSIS AND EVALUATION of current status in the “ATEX” area
• Creation of the Explosion protection documents including its updates
• Discussion of Protection against explosion documentation with statutory bodies
• Writing of expertise concerning explosions of flammable dusts
• Checking and delineation of zones in project documentation for current production lines
• Instructions and seminars concerning EX environment for government administration and operators

PROPOSALS OF SOLUTIONS in the “ATEX” area
• Project designs of protection of technological equipment against explosion
• Software simulations of existing technology resistance
• Practical measurements of pressure resistance of industrial equipment (filters, silos...)
• Compete proposals of organizational and technical measures to lower or minimize risks of explosion danger
• Manufacture, installation, and service activities in the area of fire and explosion protection
• We are able to determine the amount of explosion risk by expert evaluation of your technological process, as well as to propose
suitable measures for its mitigation or complete elimination, and thus limit the risk of damages to your production

SERVICE

Our fully qualified service department is available on the phone 24 hours a day 7 days a week and it is ready to help you
any time with your current needs.
• We offer regular services according to legislature
• We perform repairs and supply spare parts
• We cover complete execution in cases when you expand your production line, etc.
• We service all equipment installed by our company
Turn to our service department and cooperate only with the best experts in the field.
3